CCG Connect LLC Global Privacy Policy
Version 1.0
Last Updated: January 12, 2026
Owner: CCG Connect LLC
Introduction
At CCG Connect LLC, we understand that privacy is essential to maintaining the trust of our customers, partners, employees, and users of our communications services. We are committed to handling all personal data lawfully, transparently, and securely in accordance with applicable data protection and privacy laws.
This includes the General Data Protection Regulation (GDPR), UK Data Protection Act 2018, California Consumer Privacy Act (CCPA), and applicable United States telecommunications privacy obligations, including FCC Customer Proprietary Network Information (CPNI) rules where applicable.
Who We Are
CCG Connect LLC is a communications and technology services company providing voice, messaging, cloud communications, collaboration, connectivity, and related business technology solutions. We help organizations improve communications, enhance customer experiences, and deploy secure, reliable communications infrastructure.
Throughout this policy, “CCG Connect,” “CCG Connect LLC,” “we,” “our,” and “us” refer to:
CCG Connect LLC
9378 Mason Montgomery Road, #224
Mason, Ohio 45040
United States
CCG Connect LLC acts as the data controller for the personal data described in this Privacy Policy. When we process personal data on behalf of our customers under a service agreement, we act as a data processor and process personal data only according to our customers’ documented instructions and applicable agreements.
What This Policy Covers
This Privacy Policy explains:
- What personal data we collect
- Why we collect it
- How we use and protect it
- How we share it
- How long we retain it
- The choices and rights available to you
This policy applies to:
- Visitors to our websites and online portals
- Users of our mobile and desktop applications
- Customers, partners, suppliers, prospective customers, and their personnel who interact with us
Personal Data We Collect
We collect only the information necessary to provide our services and operate our business.
Identification and Contact Information
- Name
- Job title
- Business email address
- Business telephone number
- Mailing or business address
Account and Service Information
- Account credentials
- Support requests
- Service preferences
- Usage settings
Communications and Network Information
- Call and message routing information
- Time stamps
- Device identifiers
- IP addresses
- Network quality metrics
- Technical service logs
Where applicable, this may include Customer Proprietary Network Information (CPNI) as defined by FCC regulations.
Billing Information
- Orders
- Invoices
- Payment information processed through secure payment providers
- Contracts and related documentation
Website and Application Information
- Cookies
- Analytics information
- Pages visited
- Application diagnostics
- Crash reports
Employment Applicants
If you apply for employment with CCG Connect LLC, we may collect résumé information, employment history, and screening information as permitted by applicable law.
We do not intentionally collect sensitive personal information such as health information, religious beliefs, or similar special categories of data through our websites or applications unless legally required.
How We Collect Information
We collect information:
- Directly from you when you create an account, purchase services, contact support, complete forms, or attend events
- Automatically through cookies, analytics technologies, and service telemetry
- From trusted third parties, including business partners, telecommunications providers, fraud prevention providers, and publicly available sources where legally permitted
How We Use Personal Data
We use personal data to:
- Provide and maintain our services
- Route communications and maintain network performance
- Manage accounts, billing, and customer support
- Improve our products, services, websites, and applications
- Protect our systems and prevent fraud
- Send important service notifications
- Send marketing communications where legally permitted
- Meet legal and regulatory obligations
- Process employment applications
Legal Bases for Processing
Where required by applicable law, we process personal data based upon:
- Performance of a contract
- Legitimate business interests
- Consent
- Compliance with legal obligations
- Protection of vital interests
We do not use personal information for automated decision-making or profiling that produces legal or similarly significant effects.
Mobile Applications, Contacts, and Avatars
With your permission, CCG Connect mobile applications may access your device contacts to simplify calling and messaging.
When you communicate with a contact, the necessary phone number is securely transmitted through CCG Connect systems solely to deliver the requested service.
We do not associate contact information with unrelated personal identifiers, and we retain only the information necessary for service delivery, support, legal compliance, and security.
We do not sell or share this information with advertisers.
You may revoke contact permissions at any time through your device settings. Core application functionality will continue to operate.
Optional Gravatar Support
If enabled by you or your administrator, our applications may generate an MD5 hash of a contact’s email address to retrieve an avatar from Gravatar. Only the hash—not the actual email address—is transmitted. This feature may be disabled at any time.
Cookies and Analytics
Cookies are small text files stored on your device.
CCG Connect uses cookies and similar technologies to:
- Maintain website functionality
- Remember user preferences
- Improve navigation
- Analyze website usage
- Improve website performance
- Enhance the user experience
Some cookies are essential for website operation.
You may manage cookie preferences through your browser settings or our cookie preference tools where available.
Sharing Personal Data
We share personal information only when necessary.
Service Providers
We may share information with vendors providing services such as:
- Cloud hosting
- Telecommunications carriers
- Payment processing
- Customer support platforms
- CRM systems
- Security providers
- Fraud prevention services
These providers process information only under contractual obligations.
Legal Requirements
We may disclose information when required by law, regulation, court order, subpoena, or to respond to lawful requests from governmental authorities.
Business Transfers
If CCG Connect LLC undergoes a merger, acquisition, sale of assets, or corporate restructuring, personal information may be transferred as part of that transaction.
We do not sell personal data.
International Data Transfers
Where personal information is transferred outside the country in which it was collected, CCG Connect LLC uses appropriate legal and technical safeguards required by applicable law, including Standard Contractual Clauses or other approved transfer mechanisms where applicable.
Data Retention
We retain personal information only as long as necessary to:
- Provide requested services
- Meet contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymized.
Security
CCG Connect maintains administrative, technical, and physical safeguards designed to protect personal information.
Security measures include:
- Encryption in transit and at rest
- Access controls
- Network monitoring
- Logging
- Vulnerability management
- Regular security testing
Although no system can guarantee absolute security, we continuously work to reduce risk and respond promptly to security incidents.
Your Privacy Rights
Depending upon your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information
- Restrict or object to certain processing
- Receive a portable copy of your information
- Withdraw consent where consent is the legal basis
We respond to requests in accordance with applicable law.
California Privacy Rights
California residents may have rights under the California Consumer Privacy Act (CCPA), including the rights to know, access, correct, delete, and opt out of certain forms of data sharing as defined by California law.
CCG Connect LLC does not sell personal information.
We do not knowingly collect or share personal information belonging to children under sixteen (16) years of age.
Children’s Privacy
Our services are intended for business users.
We do not knowingly collect personal information from children under the age of 16.
Contact Us
Questions regarding this Privacy Policy may be directed to:
CCG Connect LLC
9378 Mason Montgomery Road, #224
Mason, Ohio 45040
Email: privacy@ccgconnect.com
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When material changes occur, we will revise the effective date and provide appropriate notice where required by applicable law.
Regional Addenda
European Union and United Kingdom
Where GDPR or UK GDPR applies, CCG Connect LLC processes personal data using lawful bases including contract performance, legitimate interests, consent, legal obligations, and vital interests.
International transfers are protected through approved transfer mechanisms where required.
Individuals may also lodge complaints with their local supervisory authority.
California
California residents may exercise applicable rights by contacting:
We do not use sensitive personal information to infer characteristics about individuals.
Definitions
Personal Data
Information relating to an identified or identifiable individual.
Processing
Any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
CPNI
Customer Proprietary Network Information protected under applicable FCC regulations.
Summary
CCG Connect LLC collects only the information necessary to provide and improve its services. We protect that information using industry-standard security practices, share it only when necessary, and respect the privacy rights provided under applicable law.